Refund & Cancellation Policy
Last Updated: 27 August 2026
Email: appdrlive@gmail.com · Phone: +92 301 7687176
Address: 176/9.L, Chichawatni, Pakistan
1. Monthly Subscription Refund
- CareBite operates on a monthly subscription model.
- Full Refund: A full refund is available only if you cancel before the assigned doctor replies for the first time.
- No Refund: Once the doctor has responded and consultation has started, no refund will be provided for the current month. Your subscription will remain active until the end of the billing cycle.
2. Cancellation
You may cancel your subscription before the doctor’s first reply through the app or by emailing appdrlive@gmail.com. After the doctor responds, cancellation stops renewal for the next month but does not refund the current month.
3. Technical Issues
If you are unable to access the platform for more than 48 hours due to a technical fault from CareBite’s side, you may request a pro-rated refund or subscription extension.
4. Policy Violation
If your subscription is cancelled due to abusive, harassing, or inappropriate behavior, no refund will be issued.
5. Delivery
CareBite provides digital online consultation services. Access is granted immediately after successful payment. No physical goods are shipped.
6. How to Request Refund
Send an email to appdrlive@gmail.com within 24 hours of payment. Refunds, if applicable, will be processed within 7–10 business days to the original payment method.