CareBite
Better Health. Better You.

Business model & platform operations

Public information for partners and payment gateway review · Last updated: September 2026

1. What CareBite is

CareBite is a digital healthcare platform operated from Pakistan. We connect patients with licensed doctors and clinical dietitians for secure online consultations (chat, health records, optional document sharing). We do not sell or ship physical products. All services are delivered electronically through our Android mobile app immediately after successful online payment.

2. How the business operates

  1. Patients install the CareBite app and sign in with Pakistan mobile OTP (+92).
  2. Patients browse verified doctors or dietitians by specialization.
  3. Patient selects a professional and pays a monthly subscription fee (PKR) through our online payment gateway.
  4. After successful payment, the patient receives instant digital access to chat with that professional for one month.
  5. Doctors/dietitians provide consultation through in-app chat. CareBite facilitates the platform; professionals set their own subscription price (minimum PKR 1,500 for doctors/dietitians, PKR 3,000 for specialists — see pricing).

3. PayFast payment gateway — exact use case

PayFast is integrated to collect online payments from patients only for:

  • Monthly doctor/dietitian consultation subscriptions — primary use case. Patient pays PKR subscription; access activates in the app.
  • Optional add-on digital services — e.g. expanded health-records storage pack (one-time PKR payment in app).
Important: PayFast is not used to pay salaries, onboard employees, or disburse doctor payouts automatically. Doctor subscription revenue is settled outside the gateway according to our internal payout process. The public website (carebite.pk) displays pricing and policies; checkout happens inside the CareBite mobile app via PayFast.

Published policies: Pricing · Refund · Privacy · Terms

4. Doctor & dietitian onboarding (professionals)

Doctors and dietitians are independent professionals, not CareBite employees.

  1. Self-registration: Professional downloads CareBite and chooses “Doctor” or “Dietitian” during sign-up.
  2. Profile submission: They complete profile with full name, specialization, PMDC (doctor) or PNC (dietitian) registration number, CNIC, photo, and upload degree/certificate documents.
  3. Subscription price: Professional sets monthly patient fee (at or above platform minimum).
  4. Admin verification: CareBite operations team reviews documents in our secure admin panel. Status remains pending until approved.
  5. Go live: After status = verified, the profile appears in the patient app. Patients may then subscribe and pay via PayFast.
  6. Rejection: Incomplete or invalid documents can be rejected; professional may resubmit.

5. Junior assistant linking (NOT CareBite employees)

PayFast asked about “employee onboarding.” CareBite does not hire or payroll staff through the payment gateway. The platform allows each verified doctor/dietitian to link one junior assistant to help reply to patient chats.
  1. Invitation: From the doctor/dietitian profile in the app, the professional enters the junior assistant’s Pakistan mobile number.
  2. Junior sign-up: The assistant installs CareBite and registers using the same phone number via OTP.
  3. Automatic link: The system matches the phone number and links the assistant account to that doctor/dietitian.
  4. Limited access: Junior can view and reply to patient chats only. They cannot access subscriptions, payments, payouts, emergency settings, or profile edits.
  5. Removal: The doctor/dietitian can remove the junior assistant at any time from profile settings.

No wages or salaries are processed through PayFast for junior assistants.

6. Contact & registered details

Brand: CareBite · Merchant ID: MID-743193
Email: appdrlive@gmail.com
Phone: +92 301 7687176
Address: 176/9.L, Chichawatni, Pakistan